Privacy Policy

Privacy policy Lockjaww Europe
http://www.lockjaww.eu/


About our privacy policy
Lockjaww Europe cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Lockjaww Europe. The starting date for the validity of these conditions is 04/02/2019, with the publication of a new version the validity of all previous versions is canceled. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us.

If you have any questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.


About the data processing
Below you can read how we process your data, where we store it or have it stored, which
security techniques we use and for whom the data is transparent.

Web store software
Lightspeed Netherlands
Our webshop has been developed with software from Lightspeed Netherlands. Personal data that you provide on behalf of our
services available to us are shared with this party. Lightspeed Nederland has access to your
data to provide us (technical) support, they will never use your data for any other purpose.
Lightspeed Nederland is obliged to provide appropriate information on the basis of the agreement we have concluded with them
about taking security measures. Lightspeed Nederland uses cookies to provide technical information
in relation to your use of the software, no personal data is collected and / or
saved.


Web hosting
Hostnet
We purchase web hosting and e-mail services from Hostnet. Hostnet processes personal data on our behalf and does not use your data for its own purposes. This party can collect metadata about the use of the services. This is not personal data. Hostnet takes
appropriate technical and organizational measures to prevent loss and unauthorized use of your
personal data. Hostnet is obliged to observe secrecy on the basis of the agreement.


E-mail and mailing lists
Lightspeed Netherlands
We send our newsletters and transactional emails using our web shop software
'Lightspeed'. All confirmation emails you receive from our website and web forms are sent via
the servers of Lightspeed Nederland. Lightspeed Nederland will never use your name and e-mail address for its own purposes. You will see the "unsubscribe" link at the bottom of every e-mail that is sent automatically via our website. If you click on this, you will no longer receive e-mail from our website. This can seriously reduce the functionality of our website! Your personal data will be sent, stored and accessed securely by Lightspeed Nederland. Lightspeed Nederland uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. In addition, Lightspeed Nederland processes information about you as a recipient and the subject line of e-mails to improve the quality of the service, this data is stored for 30 days.
Lightspeed Nederland reserves the right to use your data to further improve the
services and to share information with third parties in this context.


Hostnet
We use the services of Hostnet for our regular business e-mail traffic. This party has
taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our
data as much as possible. Hostnet has no access to our mailbox and we treat all our email traffic confidentially.

Payment processors
Mollie
Mollie is the platform we use to process (part of) the payments in our webshop
Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymized) data with third parties. All
the aforementioned safeguards with regard to the protection of your personal data are also valid and 
applies to the parts of Mollie's services for which they engage third parties. Mollie will keep your
data no longer than permitted by the legal deadlines.


Shipping and logistics
PostNL
If you place an order with us, it is our job to have your package delivered to you. We use the
services of PostNL for carrying out the deliveries. It is therefore necessary that we provide your name, address and
share residence details with PostNL. PostNL uses this information only for the purpose of carrying out the
agreement. In the event that PostNL engages subcontractors, PostNL will provide your data to these parties
available.
DHL
If you place an order with us, it is our job to have your package delivered to you. We use the
services of DHL for carrying out the deliveries. It is therefore necessary that we provide your name, address and
share residence details with DHL. DHL only uses this information for the purpose of carrying out the
agreement. In the event that DHL engages subcontractors, DHL will also provide your data to these parties.


Invoicing and accounting
Lightspeed
We use the services of Lightspeed to keep track of our administration and accounting
.We share your name, address and residence details regarding your order. This data is used for the administration of sales invoices. Your personal data is protected
sent and stored. Lightspeed Nederland is obliged to observe secrecy and will keep your data confidential. Lightspeed Nederland does not use your personal data for purposes other than those described above.


External sales channels
Bol.com
We sell (part of) our articles via the Bol.com platform. If you place an order through this platform
Bol.com will then share your order and personal data with us. We use this information to complete your order.                                                                                                                                                We treat your data confidentially and have appropriate technical and organizational
measures taken to protect your data against loss and unauthorized use.


Purpose of data processing
General purpose of the processing
We only use your data for the benefit of our services. That is to say that the purpose of the
processing it is always directly related to the assignment you provide. We do not use your data for
(targeted) marketing. If you share information with us and we use this information to - other than at your request -
to contact you at a later time, we will ask you for explicit permission. Your data will be
not be shared with third parties, other than to meet accounting and other administrative obligations.
These third parties are all kept confidential on the basis of the agreement between them and us or an oath
or legal obligation.

Automatically collected data
Data that is automatically collected by our website is processed for the purpose of further improvement of our website. These data (for example your IP address, web browser and operating system) are not considered as 
personal data.

Participation in tax and criminal investigations
In some cases, Lockjaww Europe can be held to the
sharing of your data in connection with government tax or criminal investigations. In such a case
we are forced to share your data, but we will oppose it within the if that is a possibility.

Retention periods
We keep your data as long as you are our client. This means that we keep your customer profile until you
indicate that you no longer wish to use our services. If you indicate this to us, we will also
interpret it as a forgetting request. Pursuant to applicable administrative obligations, we submit invoices by
keeping your (personal) data, so we will keep this data for as long as the applicable term allows us. However, employees do not have access to your client profile and documents that we send to you 
based on your order.

Your rights
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regards to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent abuse, we will only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request to be forgotten, we administer anonymous data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.


Right of inspection
You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. Send if your request is granted
we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us, stating the category under which we have stored this data.

Right of rectification
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been adjusted to the e-mail address known to us.

Right to restriction of processing
You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. Send if your request is granted
we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you cancel the restriction.


Right to portability
You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you by another party. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have on the e-mail address known to us.
we have processed or have been processed by other processors or third parties on our behalf. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of Lockjaww Europe. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling.We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.


Cookies
Google Analytics
Cookies from the American company Google are placed via our website as part of the “Analytics” service.
We use this service to keep track of and receive reports on how visitors use the website.
This processor may be obliged to provide access to this data on the basis of applicable laws and regulations.
We have not permitted Google to use the obtained analytics information for other Google services.
Cookies from third parties In the event that software solutions from third parties use cookies, this is stated in this privacy declaration.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will notify you by e-mail.
Contact details
Lockjaww Europe
Utrecht Netherlands / E: [email protected]

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